Premium Service Agreement

Dell Inc. offers a Premium Service Agreement for customers seeking an enhanced support experience.

• The agreement covers technical support for Dell hardware and software, including consultations, remote assistance, and on-site service when needed.
• Response times are guaranteed based on the criticality of the issue, with priority given to more severe problems.
• Customers receive proactive monitoring of their systems to identify potential issues and prevent downtime.
• The agreement also includes access to Dell's proprietary online support portal and a dedicated team of highly skilled technical specialists.

With the Premium Service Agreement, customers can expect expedited issue resolution, improved system performance, and peace of mind knowing their technology is in good hands.